7 Help Desks That Do it Right With Design

7 Help Desks That Do it Right With Design

More and more people are turning to self-service support. In a recent survey from Zendesk, 91% of respondents said they would use an online knowledge base if it were available and tailored to their needs. It makes sense, people want fast answers to simple questions....
ilos at UST Opus College of Business

ilos at UST Opus College of Business

A few weeks ago, I visited the University of St. Thomas’s Opus School of Business to talk with  faculty about ilos and technology in the classroom. Just about every faculty/staff I talked to was passionate about engaging technology in the classroom, but before using...
How to use GIFs for customer support

How to use GIFs for customer support

It was a simpler time, or so the saying goes; grasses were greener, children willingly played outside, and customer service occurred in a store, with the customer right in front of you. You could walk them through something, and see their problems in real time with...