Customer recording
Integrate with your current software
Reduce ticket escalations
Customer recording
- Reduce time to resolution by eliminating lengthy email threads and live video chat meetings.
- Lower language barriers and remove time zone factors by allowing the customer to submit videos of their problems on their time.
Integrates with your current software
- Embed the ilos guest recorder in your ticketing software or customer portal and be up and running within one hour.
- Provide another communication channel to your customers within their ticket to help them feel heard.
Reduce ticket escalations
- Video recordings more accurately communicate customer experience rather than text and screenshots, helping eliminate miscommunication.
- Reduce discovery time and increase satisfaction by capturing all of the information the first time.
HelpSystems
See how HelpSystems reduced ticket resolution times by implementing customer video recording.
“It was really easy for us to implement the API. I sent it to the developer of the customer web portal and within an hour he was able to get it embedded, mock it up, and show me the screen the customers would use.”
Heather Beck, VP of Global Support,
HelpSystems